Privacy policy

1. Introduction

At Locked, your privacy and data security are our priority.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (the "Site") or make a purchase from us.

By using the Site, you agree to this policy. If you do not agree, please discontinue use immediately.

2. Information We Collect

A. Personal Information

When you make a purchase or create an account, we may collect:

• Full name
• Billing and shipping address
• Phone number
• Payment information (processed securely via third-party payment processors)

We do not store or have access to your full credit or debit card details.

B. Non-Personal Information

We automatically collect non-identifiable data to help improve our website and services, such as:

• IP address, browser type, and device data
• Referring URLs and time spent on pages
• Site interaction and traffic analytics

C. Cookies & Tracking

We use cookies, pixels, and similar technologies to:

• Maintain your shopping cart and session preferences
• Improve website performance and usability
• Deliver targeted ads and measure campaign performance

Measurement and advertising cookies are used only after you press Accept on the cookie notice. Decline keeps them off, and we remember that choice for a year.

Partner referral links are the one exception. When you arrive through a partner's link (one that carries ?ref= and the partner's code), we set a first-party cookie named cr_aff_ref that holds that code for 30 days, so the partner is credited if you place an order. We set it without asking first. It stays on this Site and is not used for advertising.

You may disable cookies in your browser, but doing so could affect certain Site functions.

3. How We Use Your Information

We use collected data to:

• Process and fulfill orders
• Communicate order confirmations, updates, or support responses
• Improve the Site and optimize user experience
• Prevent fraudulent activity and ensure transaction security
• Comply with applicable legal requirements

Locked never sells or rents your personal information to third parties.

4. How We Share Information

We may share limited information with:

• Service Providers: trusted partners who handle payment processing, order fulfillment, or analytics
• Advertising Partners: to measure performance and reach relevant audiences
• Regulatory or Legal Authorities: when required by law or to protect our rights

All third parties we work with are required to maintain strict confidentiality and security standards.

5. Payment Security

All card and ACH transactions are handled by PCI-compliant payment gateways. Locked does not store or access your payment card or bank account details.

6. Data Retention

We retain customer information only as long as necessary to:

• Complete transactions and fulfill orders
• Meet accounting and legal requirements
• Resolve disputes or enforce our Terms and Conditions

After that, your data is securely deleted or anonymized.

7. Your Rights & Choices

You have the right to:

• Access, correct, or delete your personal data
• Opt out of marketing communications
• Request a copy of your stored data

To exercise these rights, email us at support@hardproof.io.

Requests are typically processed within 10 business days.

8. Email and Text Messages

We use your email address for messages about your orders and your account, and to answer questions you send us.

We do not send marketing emails or text messages.

We never sell or share your contact information for third-party marketing.

9. Data Security

We use industry-standard safeguards such as:

• SSL encryption for data transmission
• Secure servers and firewalls
• Access controls to limit data exposure

While we take every reasonable precaution, no online system is entirely immune to risk, and we cannot guarantee absolute security.

10. Age Restrictions

Our Site is intended for adults 18 years of age or older, and our products are sold for laboratory research use only.

We do not knowingly collect information from minors.

If you believe a minor has submitted information, please contact us for immediate deletion.

11. Policy Updates

We may revise this Privacy Policy from time to time. The updated version will always be posted on this page with a new "Last Updated" date. Continued use of the Site after changes indicates acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

support@hardproof.io